Singapore Changi Airport Implements New Taxi Management System

Taxi drivers now have a new tool to help them better gauge the demand for taxis across the four terminals at Singapore Changi Airport. Commissioned today, the new Taxi Management System at Changi Airport will improve the distribution of taxis at Changi by supporting the matching of taxi supply with passenger demand. A reduction in the average queuing time for passengers and especially for taxi drivers is envisaged.

Five new information boards will display information on the number of taxis queuing at each terminal and flight arrivals at each terminal in the prior 15 minutes and subsequent half-hour. The main board is located approximately 100 metres from the slip road to Changi Airport from the Pan-Island Expressway, along Airport Boulevard Road. This board serves to guide incoming taxi drivers as to where demand for taxis is greater. Four other information boards have been installed after the departure roadways of Terminals 1, 2, 3 and Budget Terminal. These will inform taxi drivers, who have just dropped off passengers, of the taxi queue and arriving flights situation at each terminal should they wish to pick up passengers at the airport.

Another feature of the Taxi Management System is ground sensors located beyond the taxi holding areas at Terminals 1 and 2, where overflow is more common. The ground sensors track the number of taxis in the queue along the external roadway, giving a more accurate count and better indication of the number of taxis in queue.

The new Taxi Management System is part of Changi Airport Group’s on-going effort to improve airport’s operations and passengers’ experience. Taxi companies and drivers were consulted on the design of the new system to ensure its relevance to their needs.